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Country Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas, The Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos(Keeling Islands) Colombia Comoros Congo Congo Cook Islands Costa Rica Cote D'Ivoire(Ivory Coast) Croatia (Hrvatska) Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands(Malvinas) Faroe Islands Fiji Islands Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia, The Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Honduras Hong Kong S.A.R. Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea Korea, North Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau S.A.R. Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Antilles Netherlands, The New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua new Guinea Paraguay Peru Philippines Pitcairn Island Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Saint Helena Saint Kitts And Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent And The Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia Spain Sri Lanka Sudan Suriname Svalbard And Jan Mayen Islands Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks And Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States US Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City State(Holy See) Venezuela Vietnam Virgin Islands (British) Virgin Islands (US) Wallis And Futuna Islands Yemen Yugoslavia Zambia Zimbabwe Reseller/Distributor System Information Details Product VPS5001-DOS VPS5004-NT VPS5004-NTH IVRS Prepaid Card Prison Prepaid Card Basic FOS FOS Converter DAS Voice Logger Call Accounting System Serial No. (Dongle) Hardware Type CT600 Series CT800 Series IBM Compatible PC 19" Rack Mount System (SBC/VRU) Board Type Dialog 4 4/Port Dialogic D41ESC 4/Port Long Card Dialogic D160SC-LS 16/Ports Dialogic D300SC-E1 75 Ohms 30/Ports Dialogic D300SC-E1 120 Ohms 30/Ports Dialogic D600SC-2E1 75 Ohms 60/Ports Dialogic D600SC-2E1 120 Ohms 60/Ports Dialogic Driver Version Used Operating System MS-DOS Windows 95 Windows 98 Windows NT Windows 2000 VRU OS (Applicable for Prepaid System) PBX Integration AT&T Dimension 400 w/TMX Monitored Integration (Interlaced) AT&T Dimension 2000 w/TMX Monitored Integration (Interfaced) AT&T System 25 w/Packetized In-band Integration (3 digit ext.) AT&T System 25 w/Packetized In-band Integration (4 digit ext.) AT&T System 75 w/AT&T Serial Data Link AT&T System 75 Serial Data Link w/Digital Set (4 digit ext.) AT&T System 75 w/TMX Monitored Integration (Interfaced) AT&T System 85 w/AT&T Serial Data Link AT&T System 85 Serial Data Link w/Digital Set (4 digit ext.) AT&T System 85 w/TMX Monitored Integration (Interfaced) AT&T System 75/85 Serial Data Link w/Digital Set (3 digit ext.) AT&T Horizon w/TMX Monitored Integration AT&T Legend w/Packetized in-band Integration Centrex w/Serial Data Link (SMDI)">Centrex w/Serial Data Link (SMDI) Centrex w/TMX Monitored Integration (Interfaced) Concord 1648 w/TMX Monitored Integration (Interfaced) Comdial 2000 w/TMX Monitored Integration (Interfaced) Comdial Digitech w/Packetized In-band Integration (2 digit ext.) Comdial DXP w/Packetized In-band Integration (3 digit ext.) Comdial INNTouch w/TMX Monitored Integration 2 WIRE E&M w/Simple In-band Integration" 4 WIRE E&M w/Simple In-band Integration Ericsson MD110 upto 5 digits extension Serial Integration Ericsson MD110 upto 5 digits extension TCP/IP Integration Fujitsu 9600 w/Serial Data Link (SMDI), 3 digit ext Fujitsu 9600 w/Serial Data Link (SMDI). 4 digit ext Fujitsu 960 w/Seria) Data Link (3 or 4 digit ext.) Fujitsu Stariog w/Packetized in-band (3 digit ext.) Fujitsu Stariog w/Packetized in-band (4 digit ext.) Hitachi HCX5000 w/Simple In-band and Serial Data Link (MW) Intertel ESP/GS w/TMX Monitored Integration (Interlaced) Intertel GMX w/Simple In-band Integration Isotech 96 w/TMX Monitored Integration (Interfaced) ITT 3100 Serial Data Link ITT 3100 w/TMX Monitored Integration (Interfaced) ITT ECS 56/132 w/Packetized In-band Integration Iwatsu ADIX w/Simple In-band Integration Iwatsu ZTD ver. 3 or 4 w/Packetized In-band Integration Iwatsu ZTD ver. 4.5 w/Packetized In-band Integration SX50 w/TMX Monitored Integration (Interfaced) SX 100/200 w/TMX Monitored Integration (Interfaced) SX 100/200 Superset 4 emulation (Digital In-band w/3 digits) SX 100/200 Superset 4 emulation (Digital In-band w/4 digits) Lite/SX50 Superset COV emulation (Digital In-band w/3 digits) Lite/SX50 Superset COV emulation (Digital In-band w/4 digits) Lite w/ONS (Packetized In-band DTMF integration) 200D, 1003+, w/Superset COV emulation (Digital In-band) w/3 digits 200D, 1003+, w/Superset COV emulation (Digital In-band) w/4 digits 200D, -1003, w/Superset COV emulation (Digital In-band) w/3 digits 200D, -1003. w/Superset COV emulation (Digital In-band) w/4 digits 200D, 1005+, w/ONS (Packetized In-band DTMF Integration) 2000, Superset COV emulation (Digital In-band w/3 digits) 2000, Superset COV emulation (Digital In-band w/4 digits) 2000, w/ONS (Packetized In-band DTMP integration) NEC 2400 Serial Data Link w/3 digits NEC 2400 Serial Data Link w/4 digits NEC 2400 Serial Data Link w/PMS Integration NEC 2400 w/TMX Monitored Integration (Interfaced) NEC Mark 11/1400 w/Simple In-band Integration NEC Electra Professional w/Simple In-band integration Northern Telecom Meridian Ml Serial data link w/Votoe Bridge Meridian Norstar w/Digital Set Emulation Meridian Norstar w/Simple In-band integration (VMI) Northern SL1 Serial Data Link w/lVMS Integration Northern SL1 Serial Data Link w/lVMS DNXP Integration Northern SL1 w/SL1 port emulation (Digital In-band w/3 digits) Northern SL1 w/SL1 port emulation (Digital In-band w/4 digits) Northern SL1 w/SL1 port emulation (Digital In-band, 3/4 digits) Northern SL1 w/TMX Monitored Integration (Interfaced) Panasonic 1232 w/TMX Monitored Integration (Interfaced) Panasonic DBS w/Simple In-band Integration Premier ESP (ver 1.3) Simple in-band integration Premier Answer w/Serial Data Link Integration Rolm 8000/9000 Serial Data Link w/Digital Set Rolm 8000/9000 w/TMX Monitored Integration (Interfaced) Prostar 56 w/TMX Monitored Integration Siemens MX-192 w/TMX Monitored Integration (Interfaced) Siemens SatJrn I w/Simple In-band Integration Siemens Saturn HE w/Simple In-band Integration Jr. Exec. w/TMX Monitored Integration (Interfaced) Sr. Exec. w/Tmx Monitored Integration (Interfaced) SRX w/Packetized In-band integration Tadiran Coral III w/Simple In-band Integration Tadiran 2 wire E&M (Simple In-band Integration) Infoswitoh ACD w/Serial Data Unk (or MWL Telrad 2464 w/Simple In-band Integration Telrad Digital KeyBX w/Simple In-band Integration Telrad Symphony I w/Simple In-band Integration Telrad Symphony II w/Simple In-band Integration TIE Business Corn DS01 w/Packetized In-band Integration TIE Morgan PBX w/Packetized In-band Integration TIE ONYX III w/Packetized In-band Integration Toshiba DK w/Simple In-band Integration Toshiba Perception HE w/Simple In-band Integration Toshiba Perception EX w/Simple In-band Integration Toshiba Strata (Rel.2) w/Simple In-band Integration Vodavi 2448/96EX w/Simple In-band Integration Vodavi 2856 w/Simple In-band Integration Other Installation Date (mm/dd/yyyy) Fault Description Details Clearly Define Problem & Occurrences Remote Access Details Modem: VRU via SLIP/PPP Internet: BackOffice: IP Address Dial-Up Modem: BackOffice: Modem Access No.
