DiaVox has over 6,000 installed voice processing systems all
over the world by well-trained and qualified personnel in
voice processing technology.
The DiaVox Technical Support Center
(TSC) are based in the following areas:
- DiaVox Technologies, Inc. (San Francisco,
- DiaVox Network Inc. (Manila, Philippines)
These centers are the technical and application
development support infrastructure for all its customers in
various regions. Minor and major alarms from any installed
system in the region will be monitored by any of these centers.
Subsequently, its regional service maintenance personnel will
be dispatched within a very brief period upon confirmation
of the system malfunction.
Behind all these support and services is the
full commitment and dedication of DiaVox Technologies to meet
the special support needs of our customers and what is required
of our organization to maintain high level of product quality
and after sales support.
Our TSC's technical staff will constantly be available to
assist customers. Each of our service technicians has been
extensively trained in the logic and technology of voice processing
systems in the U.S.A.
The TSC is for system maintenance and monitoring
purposes including future application development support
for all installed based systems in Europe, Middle East, the
Gulf, Africa, and the Asia/Pacific region.
Our Application Development group can provide
additional application development support for complex systems
applications and implementations.
DiaVox offers several service plans. Options
range from automatic remote tests or critical system installations
to four-hour on-site response to parts only support. If desired,
telephone only service support may be provided.
- Standard Field Service Maintenance Agreement
- Extended Service Plan
- Service Outside Agreement
- Preventive Maintenance
- Remedial Maintenance
DiaVox Technical Assistance Center
(TAC) will maintain a 24-hour continuous telephone coverage
to accommodate remedial and emergency maintenance request
for all installed based systems in Europe, the Gulf, Middle
East, Africa, and the Asia/Pacific region.
All service calls are addressed or responded
to within a two (2) hour time frame. Depending on the maintenance
plan chosen, a service representative can be on-site within
four (4) hours.
Remote dial-in service through the DiaVox
TAC Center as an aid to diagnostics and trouble-shooting is
an integral part of the DiaVox VPS-5000 Series.