Support Infrastructure
DiaVox has over 6,000 installed voice processing systems all over the world by well-trained and qualified personnel in voice processing technology.

The DiaVox Technical Support Center (TSC) are based in the following areas:

• DiaVox Technologies, Inc. (San Francisco, USA)
• DiaVox Network Inc. (Manila, Philippines)

These centers are the technical and application development support infrastructure for all its customers in various regions. Minor and major alarms from any installed system in the region will be monitored by any of these centers. Subsequently, its regional service maintenance personnel will be dispatched within a very brief period upon confirmation of the system malfunction.

Behind all these support and services is the full commitment and dedication of DiaVox Technologies to meet the special support needs of our customers and what is required of our organization to maintain high level of product quality and after sales support.

Service Information
Our TSC's technical staff will constantly be available to assist customers. Each of our service technicians has been extensively trained in the logic and technology of voice processing systems in the U.S.A.

The TSC is for system maintenance and monitoring purposes including future application development support for all installed based systems in Europe, Middle East, the Gulf, Africa, and the Asia/Pacific region.

Our Application Development group can provide additional application development support for complex systems applications and implementations.

DiaVox offers several service plans. Options range from automatic remote tests or critical system installations to four-hour on-site response to parts only support. If desired, telephone only service support may be provided.

• Standard Field Service Maintenance Agreement
• Extended Service Plan
• Service Outside Agreement
• Preventive Maintenance
• Remedial Maintenance

DiaVox Technical Assistance Center (TAC) will maintain a 24-hour continuous telephone coverage to accommodate remedial and emergency maintenance request for all installed based systems in Europe, the Gulf, Middle East, Africa, and the Asia/Pacific region.

All service calls are addressed or responded to within a two (2) hour time frame. Depending on the maintenance plan chosen, a service representative can be on-site within four (4) hours.

Remote dial-in service through the DiaVox TAC Center as an aid to diagnostics and trouble-shooting is an integral part of the DiaVox VPS-5000 Series.