Small Business Integrated Voice Mail with Email Notification
We have released our small business integrated voice mail with email notification module to send your voice message to your designated email address in the internet.  The System comes in a certified Standalone PC from DELL Pentium 4 Class processor with a minimum of 5000 hrs of voice message storage.  The SA2400 can run on W2K or XP (comes with the system) Integrated Voice &Email Delivery platform.  It has the latest Voice Mail version 4.10 or 5.2.

Comes in three (3) Models as follows:

1. Complete 4-Port SA2400/4 System with Email Notification
2. Complete 8-Port SA2400/8 System with Email Notification
3. Complete 12-Port SA2400/12 System with Email Notification

DiaVox Speech Enabled Auto Attendant System
An enhancement of the worldwide used auto attendant system, DiaVox Speech Enabled Auto Attendant presents an easy to use and easy to maintain system reducing operator overhead expenses. The key goal of the system is to have a high task-completion rate-that is, to help the customer accomplish the task of connecting with an employee without resorting to a human operator.

And with the improved first-try recognition rate of Microsoft Speech Server 2004 and being built on top of the Microsoft.NET infrastructure, DiaVox Speech Enabled Auto Attendant System earns its bragging rights.

System Features:

1. Reduced live operator overhead
2. Help customer to connect with employee without resorting to a human operator
3. DTMF and Voice Recognition
4. Leave message and send it as email

New On-line Customer Technical Support System
In commitment to client satisfaction, Diavox added the DCSS (DiaVox Customer Support System). Clients may now report any problem encountered regarding the products through the web. By filling in the necessary details, the customer is assured of a quick response from highly-trained Diavox technical support staff.

You can go to the "Help Support" and click "Technical Support" button.

Youre login information is required to access the system. If you wish to request access to the system contact us at support@diavox.net

Diavox IVRS in Beirut
24 September 2004. San Francisco, U.S.A. Banque Lebano Francaise (BLF), a leading bank in Beirut, Lebanon will upgrade its telebanking IVR system in October 2004. The IVRS to be commissioned by Diavox is a load sharing 30-port digital telephone service voice response system. The system when installed will provide its customers with state-of-the-art automated billing inquiry services and easy-access point of information through the telephone. The system is designed to operate 24 hours a day and 7 days a week.

MarketShare Telecom Partners with Diavox Technologies
14 September 2004. San Francisco, U.S.A. MarketShare Telecom, an international specialty technology distributor has been tasked to take on the role of master distributor and to develop a comprehensive network of resellers and partners for Ericsson's range of enterprise products sold in the U.S. and Canada. With this mandate, MarketShare has taken the lead in forging a partnership with Diavox Technologies particularly in bundling the Voice Mail System (VMS) as an entry level 4-port VMS with Ericsson's MD110 Convergence Communication System.

Le Meridien Welcomes Diavox
14 September 2004, San Francisco, U.S.A. Diavox's Hospitality System Module (HSM) is ready to serve hotel guests of the Le Meridien Hotel Resort, a five-star hotel resort situated on Beau Vallon Bay on the north side of Mahe Island with view of Silhouette and North Island. The HSM will be integrated with Ericsson MD110 BC12 and a Fidelio PMS Front Office System.

Diavox Cruises with Holland America
03 September 2004, San Francisco, U.S.A. Holland America Line, the world's finest cruise lines, has commissioned Diavox to install its Hospitality System in one of its luxurious vessels, MS Ryndam. This 720 feet cruise liner is one of the most spacious ships at sea and the perfect choice for travelers who only desire the best. Mr. Carlos Sevilla, Diavox's Systems Engineer, is scheduled to arrive at the MS Ryndam on the last week of September 2004 specifically to equip the vessel with an integrated voice messaging and delivery system, wake-up call services, and an MD110 Clock Synchronization. MS Ryndam is only the first of the five (5) vessels that will be equipped with Diavox Integrated Hospitality System. The rest of the liners will be scheduled for installation in 2005 during their scheduled wet dock maintenance.

Philippine World Sports Secures Its Internet Gaming
26 August 2004, San Francisco, U.S.A. Philippine World Sports is Pagcor's (Philippine Amusement and Gaming Corporation) pioneering joint venture in Internet soccer betting. It uses a 128-bit SSL technology to ensure that all betting transactions remain strictly confidential. Diavox has recently delivered to its office in Manila a 24-port Windows Voice Call Logger (Win VCL). The Win VCL is an essential tool that is used to record telephone conversations. With this system installed, all bets coming into the system are secured and properly archived.

Diavox I-Dialer initial offering for E-Pacific Call Center
26 January 2004, San Francisco, USA. E-Pacific Call Center with 600 agents geared toward telemarketing services has chosen Diavox I-Dialer Gateway Customized Application undergoing corrobarative review and testing onsite Ortigas Philippines Office. The system will be implemented in US with initial 96 ports T1 PRI ISDN Connections.

Kuwait Finance House Upgrades to Diavox CTADE IVRS
26 January 2004, San Francisco, USA. Kuwait Finance House, a leading bank in Kuwait with its commitment to "Its More Than A Bank" thrust is upgrading there 240 Port Call Center IVRS Service with the Diavox Intel CTADE Platform. Marhgil Macuha, a Diavox Software Engineer is leading the team in implementing the said service.

The Tel-banking services offer the customers an opportunity to complete there financial inquiries with no need to visit KFH branches. These services are based on simple & smooth scenario that includes banking services, commercial services and real estate services.

Diavox WMS On Board Silja Festival
26 January 2004, San Francisco, USA. Silja Line is the leading Passenger Shipping Company on the Baltic Sea with daily departures all the year round between Finland and Sweden and Finland and Estonia and periodical departures between Finland and Russia and Latvia. Silja Festival, one of the elegant flagships of the fleet, are ready to take you on an overnight adventure lined with shops, cafes, and restaurants where people from the entire world meet.

To enhance passengers overnight adventure and provide wake-up call service, Silja Symphony has chosen Diavox WMS System and will be implemented first week of February, 2004. Alona and Carlos, Diavox System Manager and Diavox System Engineer will be arriving at Sweden on February 01, 2004 to install the said system including the training of their staffs and personnel.

BayanTel installs Diavox IVRS.
26 January 2004, San Francisco, USA. To enhance their Customer Service and reached their goal topbilled as "24 Hour Quick Support Guaranteed" Bayan Telecommunications (BayanTel) have implemented the 180 ports Diavox integrated voice response system (IVRS) with features such as automated access for billing information on current account balance and last payment, fax or e-mail on demand of current billing statement, and audio text information of products and services and a 128 ports Voice Call Logger.

Shown during the formal awarding were (front row, form left) BayanTel chief consultant Tunde Fafunwa, Mario M. Matute president of Diavox, BayanTel chief financial officer Gary Olivar, (standing from left) Iris Sison, Janella Lorca of Diavox, BayanTel assistant vice president for customer service operations and project manager Thelma De Leon, customer care senior consultant Dave Rogers, and vice president for information technology Edwin Matulin. (see picture below)

Symphony Cruise Ship sails with Diavox
10 September 2003, San Francisco, USA. The Cruise Ship Symphony will be outfitted with an MD110HA BC11 integrating the DiaVox HSM Hospitality Application with the IBM FOS platform. Installation is scheduled on the 15 October thru 22 October on-board while the ship is enroute to the Carrebean Islands.

The 50,000-ton, 940-guest Crystal Symphony is one of the most spacious and luxurious cruise ships at sea. Onboard amenities include grand lounges, a full-service fitness facility, a Caesars Palace at Sea casino, a lavish spa, expansive decks, two pools, award-winning cuisine and entertainment, in addition to exquisitely-appointed staterooms, more than half of which offer private verandahs.The 50,000-ton, 940-guest Crystal Symphony is one of the most spacious and luxurious cruise ships at sea. Onboard amenities include grand lounges, a full-service fitness facility, a Caesars Palace at Sea casino, a lavish spa, expansive decks, two pools, award-winning cuisine and entertainment, in addition to exquisitely-appointed staterooms, more than half of which offer private verandahs.

Diavox HSM in Bahamas
10 September 2003, San Francisco, USA. The Four Seasons Resort and Hotel in Exhumas in the Bahamas, a five star 2500 rooms hotel will be commissioned with the Ericsson Md110HA and DiaVox HSM integrating the system to the Hotel's Fidelio TCP/IP R3B protocol. Installation will start on 26 SEP and operational in during the first week of October.

Plan to invest? Call 1908-1-ASK-SEC.
23 April 2003, San Francisco, USA. Plan to invest your hard-earned money and don't know how? Start building your own company, acquire details on how to register by calling 1908-1-ASK-SEC, the official hotline to the Security and Exchange Commission.

This new hotline in partner with the PLDT also provides assistance for those who wanted to obtain information on whether a corporation is authorized to take investments or borrowings from the public. What's hot is that callers can also have facts in an instance with regards to the list of companies under Cease and Desist Order or those that had been closed down by the SEC.

Plus, a caller can directly consult and file a complaint through this hotline where an option to talk to a SEC representative is provided.

Four Season's Hotel Bahamas picks Diavox HSM
March 31, 2003, San Francisco, USA. Four Season's Hotel Bahamas had selected the DiaVox Hospitality Guest Messaging platform with the Ericsson MD110 PABX. The hotel indicated installation will start mid-may 20003. The DiaVox HSM Hospitality solution will interface with the hotel's fidelio Property Management System.

The HSM Hospitality system will provide 1200 room luxury hotel a complete enhance voice messaging, wake up call and hotel and guess informantion system on a 24/7 basis.

New Product Release: FOS v5.0
March 31, 2003, San Francisco, USA. A complete web-based platform solution fully integrated with MD110-IHA Gateway R3B Protocol, Front Office System version 5 is a cost effective solution that is designed specifically for small-to-midsize Hotel chains and other management industry such as cruise ships, condominiums, convention centers and hospitals.

FOS v5.0 is an all HTML/ASP application making it compatible with most, if not all, of the browsers available today. There are no plug-ins required, no Java clients are used, and no ActiveX client components are used. There is nothing for the customer to download. Product Info. Product Tour.

GMA Campus Radio Connection goes live
March 31, 2003, San Francisco, USA. A new premium service goes live for GMA Network, Inc., one of the leading media company in the Philippines. This new service will cater to DWLS 9.71 FM Manila Radio listeners as well as 7 Regional Campus Radio Networks all over the country namely Bacolod, Baguio, Cagayan de Oro, Cebu, Dagupan, Davao and Iloilo.

This new service partners with PLDT, a leading telecommunication company in the Philippines dubbed as Campus Radio Connection will serve as an exclusive line for music lovers. Caller's can vote for Campus Daily Hotpicks or leave their requests and dedications. To add spice to its sizzling music hits, a wanna date service for somebody to meet new friends or lovers as well as the chance to join promos and win prizes.

Can't get enough of BLUE, MYMUSIC brings BLUE to Manila Once Again
March 31, 2003, San Francisco, USA. You heard it right. Blue is coming back to Manila. 1908-MYMUSIC will be launching a Blue trivia contest where each correct answer is considered ten points. The score will be accumulated depending upon the registration ID that will be provided to them once they join the contest. The concert will be held on March 30, 2003. So what are you waiting for, call 1908-MYMUSIC.

Diavox Hospitality Application checks in at Lebanon
March 31, 2003, San Francisco, USA. Diavox signed a deal with Lebanon Leisure Hill Hotel to provide them the state of the art Hospitality System. The system will handle 1250 rooms and 250 Administration Extensions supporting 3 languages (Arabic, English and French). The system will be a built-in CT814-VPS5004 W2K OS with switch type MD110 BC11 HA Application. It supports HCS/HSM Hospitality w/ProcGate 8-Port System. Call Accounting of 1500 Extensions Metropolis Profit Watch Enterprise is an added bonus.

New Address:

Unit 27-G Burgundy Corporate Tower
252 Sen. Gil Puyat Avenue, Makati City

New Office Numbers:

Tel. +632 888-4974
+632 888-5067
Fax +632 888-5082
see (pictures)

1-908-PLAYTYM Comes Alive!!!
It’s Playtym! DiaVox teams up with PLDT and GMA 7’s latest premium phone service 1-908-PLAYTYM (1-908-7529896), the first interactive TV game show you can play on your phone. Using a touch-tone phone, you can control the character that you see on your TV screen. The objective of the game is to cross the street and get as many PLDT cards without being hit.

For those people who wish to join the game, DiaVox provides an online registration where an aspirant player can call, choose the game date he wishes to play and record his name, address, phone number, age and birthday. Three lucky contestants will be randomly selected electronically from each of the following regions: GMA, Luzon, Visayas & Mindanao. Winners will play against three other contestants on the scheduled telecast date.

The game will be hosted by game jocks from Click TV; Sherwin Ordonez, Chynna Ortaleza, Bryan Revilla, Danica Sotto & Karen de los Reyes. Game starts at 4:25pm, Mondays thru Fridays on GMA 7. So what are you waiting for, call now and earn the chance to win.

Bahrain Telebanking System on Schedule
August 22, 2002, San Francisco, USA.
Bahrain Telebanking Implementation and Testing is now on full swing and the project should be completed by the 1st of September and the target time for going live is on October. Cathy said.

Hospitality Application on review
August 22, 2002, San Francisco, USA.
Diavox Hospitality Application is getting a nod lately with two trainings set last month. The purpose of the 1st level training course is to educate technical engineers on how to install, configure and commission MD110 Integrated Hospitality Application. The first training was held at SPEC (Systems Project & Engineering Co.), Cairo Egypt where 6 Engineers attended the course while the second was held at ATCOM (Arabian Technology and Communications) Dubai with 4 Engineers attendees. Topics covered are FOS 4.0, MD110 HA Protocol and MD110 Gateway Training. Ongoing enhancements and improvements to the existing 4.0 milestone should expect a greater demand from our clients and to meet our client expectations. Alona Sapon of Diavox Philippines and Carlos Sevilla of Diavox USA served as their trainors.

CalPoly State University upgrades
August 21, 2002, San Francisco, USA.
CalPoly State University upgrading their MD110 to BC11 and VPS5004-NT version 4.0 Dual 64-Port 12,000 mailbox users. This is one of our satisfied clients making the right choice to meet their requirement needs.

A1 Caught in the Manila
July 31, 2002, San Francisco, USA.
Here is the final word from Sony Music: a1 is coming back. It was because of the A1 fans who petitioned it through the 1908MYMUSIC hotline. Cannot say more, MYMUSIC is indeed a big hit. Now a1 can keep their promise to return to the Philippines for their fans. The tour went very well, and its smaller scale made it no less successful than the previous ones. The highlight of the event was a showcase in the NBC Tent in The Fort, an intimate event for the band's stalwart supporters in the Philippines. The fans outside were getting a bit rowdy. And several parents - as most of the fans in attendance were children between the ages of 9 and 15 - were beginning to complain. The showcase was to be held on a first-come, first-served basis, and many of the devoted fans had been there since 5:00 in the morning. The boys did their best to make the wait more bearable, and from time to time they made "guest appearances" in the VIP area in full view of the queue. Christian came out of the tent to sun himself for a while, relaxing in the VIP area. The fans saw him from where they were queued and screamed his name. He waved to them; later he reappeared with a videocam and filmed the crowd, waving to them as they waved back. Later, during the actual show, as they performed their current single "One Last Song," Ben put his mike to the audience to encourage them to sing along. At that moment, the audience's voices carried throughout the NBC Tent with a resounding "... I'll sing you one last song." Which made Ben smile that smile everyone falls in love with and say to everyone, "Beautiful!" And of course the fans would go the extra mile for moments like that, wouldn't they? Another MYMUSIC gimmick events that MYMUSIC callers would never forget... A successful A1 concert!

1908MYMUSIC, PLDT music portal goes live
May 31, 2002, San Francisco, USA.
PLDT 1908MYMUSIC premium service is now online. An IVRS developed by Diavox in partnership with EGG and PLDT geared toward Music Lovers. Callers can get a chance to win tickets by joining the Name that Tune Song, autographed cds and other surprising treats just by calling the hotline number. Not only they can get the chances to win awesome prizes, callers can know more about their favorite artist and listen to their featured artist songs. Add to that the once in the lifetime 5-minute live chat with the artist. Callers can also leave their voicemails and if they are lucky they can get their reply from their favorite artist. So what are you waiting for Call 1908MYMUSIC.

Voice Call Logger Demo Version is now available for download!
April 10, 2002, San Francisco, USA.
VCL Workstation Demo Version and VCL Admin Demo Version is now available for download. Please download and try it now. For more information, email us at support@diavox.com

DiaVox, a Fusion Partner joins the Philippines' Game Show Frenzy
Feb. 19, 2002, San Francisco, USA.
Fusion Computing, a partnership of companies including DiaVox was awarded with the development of the Match TV Dating Service IVR System. Match TV is the first 'live' and interactive dating game show in Asia. Geared for prime time airing and projected to be one of the highest rating game shows in the Philippines. Audience will participate through landline phones, cellular phones and SMS. DiaVox will solely develop the whole IVR System Application including the Registration, Join and Tele-Voting module. Currently the system will support 60 calls simultaneously. Final development and deployment is in progress for the official launching of the service on March 3, 2002. Watch for it SOON!

DiaVox Hospitality System gets comfy at Beijing Olympic Hotel & Tiaong Plaza Hotel
Feb. 19, 2002, San Francisco, USA.
Beijing Olympic Hotel and Tiaong Plaza Hotel have now completed the deployment of the DiaVox Hospitality System. Beijing Tiang Plaza Hotel has been operational for 6 months now while Beijing Olympic Hotel has been operational for 4 months now. It was installed last August 2001 (Beijing, China) and October 2001 respectively. The DiaVox Unified Messaging System for Hospitality Application is a comprehensive voice mail system that is designed specifically to meet the needs of operations in a hotel environment. Developed in Windows operating environment with a tremendous flexibility to integrate with the Property Management System. Moreover, when the system integrates with the PABX, a variety of features are being offered without restricting the functionality of it.

Castlerea Prison System Ireland brings communication to the max
Feb. 19, 2002, San Francisco, USA.
Castlerea Prison Prepaid System was implemented late last year and was running on 60 digital ports. The system is an interactive Host Voice Response Prepaid Telephone value-added service for subscribers to make prepaid pre-determined calls via the PSTN direct distance-dialing network. At the moment, there are 5 DiaVox Prison Prepaid Card System installed in Ireland located namely at Mountjoy, Dublin, Cork, Portlaoise and Castlerea totaling over 400 digital ports. Another Prison Prepaid System is now in completion. Ms. Janella Lorca, DiaVox Project Manager will be going to Ireland to implement the application enhancements developed in house.

UN Pakistan selected DiaVox VMS for their Peacekeeping Needs
Feb. 19, 2002, San Francisco, USA.
United Nation Peacekeeping Force at Pakistan has selected DiaVox Messaging System to meet their requirement needs. The deployment will take place as soon our Support Engineer Johnny Cayaba left for Pakistan. The system will be running on 80 digital ports. The messaging system is a voice processing system that combines the capabilities of advanced voice messaging systems with state-of-the-art automated attendant. Each user has one or more electronic mailboxes that store the voice messages. More details to follow…

Africanus picks DiaVox for their Congo Project
Nov. 07, 2001, San Francisco, USA.
AFRICANUS, the entry venture into prepaid industry of GIANT INTERNATIONAL LTD, an African-based Internet Services Provider have selected DiaVox Technologies Inc. to provide the technologies and the support for their Congo Project. The 90-port system prepaid card system will be installed tentatively on November 10 with the DiaVox Engineering Team to supervise. (see pictures)

PMSI Dream Broadcasting now on air
Nov. 05, 2001, San Francisco, USA.
PMSI Dream Broadcasting, a satellite cable company is now on air with the successful implementation and acceptance of the IVR reloading system to complement with their strategy to boost sales and to attract cable viewers to sign up.

Express Pinoy on the go
Nov. 04, 2001, San Francisco, USA.
DiaVox Technologies Inc. successfully implemented our client’s Express Pinoy Reloading System and it’s now live helping the people to communicate or call overseas with ease and with the most value of their money. This system will be providing overseas pre-paid debit to call home. The system is utilized on T1 Line with 24 ports IVR system. In addition to their commitment for their service, DiaVox and CAC are now developing the customer service module for the said system.

DiaVox on the move
Oct. 25, 2001, San Francisco, USA.
DiaVox Network Inc., a subsidiary of DiaVox Technologies Inc., as part of its commitment to train technical personnel to better serve our clients and partners, and improved our product offerings, have send off their technical personnel of two to Kuwait International Turnkey Systems, one of our industry partners, to join one of our colleagues for their 2-3 weeks training on Computer Telephony Integration (CTI). Then they would be leaving for Saudi Arabia for their respective 6-months industry assignments.

VPS5004-NT Successful Launched
Oct. 20, 2001, San Francisco, USA.
DiaVox Network Inc., the support hub of DiaVox Technologies Inc. of San Francisco has successfully launched our newest product line series VPS5004-NT. With it’s launching and our commitment to our partner Ericsson China, Ms. Janella Lorca, DiaVox Project Leader scheduled a weeklong training held at China. The said training was well attended with 7 marketing personnel of Ericsson attended on the first day Oct. 15 and on the following days (Oct. 16-19, 2001) with 16 Ericsson Engineers graced the more technical training sessions. Ms. Janella Lorca also provided support to our clients on the remaining days of her stay in China. “The training was well received and they are very happy with the new features available to them”, she said. “They loved the new product series and they are expecting to adopt it soon on their corporate needs”, she added.

Launching Of The New DiaVox Website
DiaVox Technologies, Inc. formally unveiled its new website at http://www.diavox.com last November. The website, which was developed in-house using the latest and up-to-date internet technology, is aimed at optimizing the company's capabilities to generate new clients, explore new markets, and help maintain its reputation as one of the top company in the voice processing industry.

As part of its commitment of providing high quality service, DiaVox now offer clients the option to enroll online for instructor-led and off-site trainings via the web. Currently, DiaVox is working on providing its clients with web-based and CD-based trainings.