Level 2- Hospitality System Module

Course Description

This is an advanced learning program for students who will support and maintain the HSM Gateway. The training course tackles system maintenance operation with different classes of services involved. Moreover, it includes general troubleshooting guidelines that present a category of several mistakes, malfunctions and techniques for troubleshooting.

Course Objectives

• To enhance skills in managing and supporting the system during actual installation and commissioning on site.
• To learn the general troubleshooting guidelines.
• To develop good troubleshooting practices.
• To have a practical experience of simulating the problems and troubleshooting it in a hands-on training environment.

Target Audience

The target audiences are the system trainers, systems administrators, engineers, technicians and overall technical staff involved in commissioning and troubleshooting of HSM Gateway.

Prerequisites

• Attended the Level 1- HSM, Installation and Management Training Course.
• Knows how to configure and program Diavox FOS or other third party PMS software.
• Knows the basic settings and hardware configuration of IBM compatible PC with Voice Line Cards.
• Experienced in D.N.A. Application Suite - Directory Manager and Extension Manager. Knowledgeable in SQL Server.
  
• Has a basic knowledge in LAN configuration

Course Outline

1. Review of HSM Gateway Administration
   1. Audiotext Menu Management
   1. System Audiotext Call Mapping
   2. Three Way to Access Audiotext Menu Builder
   3. How to Use Audiotext Menu Builder
   2. Recording of Company Greetings
   3. System Initial Call Routing
   1. How to Assign a Group Number to Lines
   2. How to Configure Call Routing Groups
   3. Holiday Programming
   4. System Mailbox Programming
   1. Mailbox Voice Messaging Data
   2. Mailbox Options
   3. Message Notification Control
   4. Distribution List Control
   5. Mailbox Message Escalation Control
   6. Mailbox Call Prompt Control
2. Report Analysis
3. Review of User Tutorial
4. System Troubleshooting
   1. Testing Voice Line Card Ports
   2. Hardware/ PC Malfunctions
   3. Automated Attendant Feature Malfunctions
   4. Voice Mail Feature Malfunctions
   5. PABX Integration Malfunctions
   6. PMS Integration Malfunctions
   7. Using Diagnostic Line Trace
5. Practical Training