DiaVox provides Computer Telephony and Web solutions as a strategic technology partner to OEMs, systems integrators and application developers worldwide. IVRS software platform enables developers to build, run and manage large-scale interactive CT-Web solutions integrating voice, fax, Web and multimedia technologies.

The core of IVR is the Topaz Engine, the Graphical VOS and the CallSuite programming environment. Together, these components provide an environment in which you can build, test, debug and run robust, portable Computer Telephony (CT) applications quickly and easily. The applications run on Windows 2000 or Windows NT-based run-time environment, capitalizing on the robustness of these operating systems to execute your resulting programs.

Topaz Engine

IVR's Topaz Engine, which is based on object-oriented architecture, intercedes between the developer's telephony commands and underlying telephony hardware resources providing you API transparency. With Topaz transparency feature, it frees you from dealing with a lot of tasks that native APIs require, such as complex API function signatures including handles, bit-fields, pointers and structures. Topaz allows you to work with different telephony APIs and all supported trunk types - including analog loop start, T1, E&M, E1/R2 and PRI, using the same line of codes. Additionally, it also determines the installed hardware and trunk configuration of your system.

Development Environment

IVR gives you the flexibility to choose the environment in which to develop your applications: Graphical VOS or CallSuite.

Graphical VOS

Graphical VOS programming environment composed of a scripting language, a graphical user interface and a debugger. VOS core scripting language, which is similar to C/C++, is optimized for building telephony applications. A simple application with only 14 lines of VOS code (or three Graphical VOS icons) can require more than 500 lines of C/C++ code. The interpreted VOS language is compiled to P-code, which allows all available hardware ports to run on a single thread. It also enables extremely high performance since it is optimized to eliminate overhead compared to most multi-threaded C/C++ applications. With VOS environment you'll have the ability to build high-density applications with as many ports per PC as the current hardware will support. Industrial strength, highly reliable, and extremely flexible, the Graphical VOS environment also supports a broad range of telephony technologies that provide the same low-level control as writing directly to the board API in C or C++.

CallSuite

This alternative CallSuite Active X controls seamlessly integrate into familiar visual programming environment like Delphi, Visual Basic, Visual C++ and Power Builder. This environment can be the preferred tool of developers who are less familiar with building CT Applications allowing you to develop in your familiar visual development environment. Also it provides you the benefit to gain experience, build prototypes, enhance existing applications and build commercial applications. CallSuite are available for voice processing, text-to-speech, fax, conferencing and speech recognition.

Important Features

• Abstraction layer for API and CT transparency
• Two programming languages
• Performance optimization
• Support for 14 languages
• Native support for speech recognition and text-to-speech.