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Unified Messaging System (UMS) FAQS

Click the links to view the solutions.

Hardware Malfunctions

The system will not boot up. "HDD controller failure" error is displayed.

System will not boot up. "Hard Disk Failure" error is displayed.

Message "Unable to start Voice Mail System. Error code 5" is displayed.

Message "Lock Device not found or incorrect..." is displayed.

Sysconfg file is bad.

Voice Mail Feature Malfunctions

These are the problems that may affect one or more mailboxes and are related to the recording and/or handling messages, new message notification, etc.

When terminating a recording with a terminating digit, the prompt "Your message was too short." is played.

Messages are getting cut off in the middle of recording or the caller hears a prompt or they are interrupted by dial tone while recording.

When trying to leave a message the prompt "The Voice Messaging System is not available." is played.

Messages appear to arrive late when the user receives them.

The system will not allow you to record a message for certain mailboxes.

Messages are appearing in the wrong mailboxes.

Message escalation not working.

Message notification to a pager is not working.

Message Waiting lights not working.

Automated Attendant Feature Malfunctions

These are problems that may affect one or more extensions and are related to call routing, transferring callers, busy/no answer call progress, etc.

VMS answers incoming call but no greeting is played.

When an extension number is entered, the caller is sent directly to mailbox instead of being transferred to the telephone.

The caller is immediately disconnected after entering the extension number and hearing "One moment please while I transfer your call".

The caller is put on hold and then hears the Main Greeting again (Non-integrated system).

On busy or no answer conditions, when the busy/no answer options are set to "Leave Message" the caller still hears the canned prompts "The person you are trying to reach is unavailable or on the phone." before the personal greeting.

When the user picks up a call they are conferenced with the caller and the Voice mail.

When using call screening and rejecting a call, the user is conferenced with the outside caller and the VMS.

Upon detecting busy/no answer conditions the VMS is not pulling the caller back from hold.

These are problems that affect the operation of the MD110 HA Gateway system when it is integrated with the MD110 PABX. This includes Serial integration and TCP/IP integration.

Serial integration not working.

Calls being "blind transferred" to busy stations do not forward into the VMS.

Call Packet Type Not Found.