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VPS5001-DOS FAQS
Click the links to view the solutions.
 
Hardware Malfunctions
The system will not boot up. HDD controller failure error is displayed.
System will not boot up. Hard Disk Failure error is displayed.
Speech Driver not installed, do you wish to continue? message is displayed.
Message “Unable to start Voice Mail System. Error code 5” is displayed.
Message “Lock Device not found or incorrect...” is displayed.
One or more Voice Mail ports are not answering.
Gaps or pauses are heard while listening to messages, greetings, and prompts.
When dialing a mailbox/extension number the system does not recognize all of the digits. The prompt “XX is not a valid number“ (where XX is the digits recognized) is played.
 
Voice Mail Feature Malfunctions
When terminating a recording with a terminating digit, the prompt “Your message was too short.“ is played.
Messages are getting cut off in the middle of recording or the caller hears a prompt or they are interrupted by dial tone while recording.
When trying to leave a message the prompt “The Voice Messaging System is not available.“ is played.
Messages appear to arrive late when the user receives them.
The system will not allow you to record a message for certain mailboxes.
Messages are appearing in the wrong mailboxes.
Message escalation not working.
Message notification to a pager is not working.
Message Waiting lights not working.
When trying to exit in the voice mail system administration : “Memory Allocation Error, Sytem COMMAND cannnot be loaded. System halted“ error is displayed.
 
Automated Attendant Feature Malfunctions
VPS answers incoming call but no greeting is played.
When an extension number is entered, the caller is sent directly to mailbox instead of being transferred to the telephone.
The caller is immediately disconnected after entering the extension number and hearing “One moment please while I transfer your call“.
The caller hears DTMF digits dialed back to them after hearing “One moment please while I transfer your call.“ and then they are disconnected.
The caller is put on hold and then hears the Main Greeting again (Non-integrated system).
Users experience a connection delay upon picking up a call being transferred to their station.
On busy or no answer conditions, when the busy/no answer options are set to “Leave Message“ the caller still hears the canned prompts “The person you are trying to reach is unavailable or on the phone.“ before the personal greeting.
When the user picks up a call they are conferenced with the caller and the Voice mail.
When using call screening and rejecting a call, the user is conferenced with the outside caller and the VPS.
Upon detecting busy/no answer conditions the VPS is not pulling the caller back from hold.
 
PBX Integration Malfunctions
Simple In-band DTMF integration not working.
Digital In-band or packetized in-band integration not working.
Serial Integration not working.
Calls being “blind transferred“ to busy stations do not forward into the VPS.
Calls forwarding to the mailbox do not follow the alternate entries as defined in the mailbox Call Transfer Data configuration.
Integration is not working with an external call.
 
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